Complaint Procedure

Complaint

Complaint Procedure & Contact Details

Rules of procedure relating to the manner in which a complaint must be submitted and handled by the Information Regulator (includes Form 20- Request for an Internal Review), 13 Oct 2021.

The Information Regulator (South Africa)

The Information Regulator of South Africa is based at: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.

P.O Box 31533, Braamfontein, Johannesburg, 2017

General enquiries: enquiries@inforegulator.org.za.

Complaints (complete POPIA/PAIA form 5):

PAIAComplaints@inforegulator.org.za – should your PAIA request be denied or there is no response from a public or private bodies for access to records you may use this email address to lodge a complaint.

POPIAComplaints@inforegulator.org.za – should you feel that your personal information has been violated, you may use this e-mail address to lodge a complaint.

Manual registration of Information Officers: Registration.IO@inforegulator.org.za

Compliance: POPIACompliance@inforegulator.org.za or PAIACompliance@inforegulator.org.za



Complaint Forms

Protection of personal information (POPIA) Forms

Forms relating to the Protection of personal information Act, 2013 (Act no. 4 of 2013)



Promotion of Access to Information (PAIA) Forms

Forms relating to the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)



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