Complaint Procedure & Contact Details
Rules of procedure relating to the manner in which a complaint must be submitted and handled by the Information Regulator (includes Form 20- Request for an Internal Review), 13 Oct 2021.
The Information Regulator of South Africa is based at: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
P.O Box 31533, Braamfontein, Johannesburg, 2017
The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za.
Complaints (complete PoPIA/PAIA form 5):
paiacomplaints@inforegulator.org.za – should your PAIA request be denied or there is no response from a public or private bodies for access to records you may use this email address to lodge a complaint.
popiacomplaints@inforegulator.org.za – should you feel that your personal information has been violated, you may use this e-mail address to lodge a complaint.
Manual registration of Information Officers: Registration.IO@inforegulator.org.za
Compliance: popiacompliance@inforegulator.org.za or paiacompliance@inforegulator.org.za
Complaint Forms
Protection of Personal Information (PoPIA) Forms
Forms relating to the Protection of Personal Information Act, 2013 (Act no. 4 of 2013)
- Form 1: Objection to the Processing of Personal Information
- Form 2: Request for Correction or Deletion of Personal Information or Destroying or Deletion of Record of Personal Information
- Form 3: Application for the Issue of a Code of Conduct
- Form 4: Application for the Consent of a Data Subject for the Processing of Personal Information for the Purpose of Direct Marketing
- Form 5: Complaint Regarding Interference with the Protection of Personal Information/Complaint Regarding Determination of an Adjudicator
- Form 20: Request for an Internal Review s in the rules of procedure relating to the manner in which a complaint must be submitted and handled by the Information Regulator
- Application form for authorisation to process Special Personal Information
- Application form for authorisation to process Personal Information of Children
- Exemption Application Form submitted in terms of section 37(1)
- Application form for Registration of Information Officers
- Application Form for Prior Authorisation Responsible parties may submit their applications for prior authorisation by completing the form.
Promotion of Access to Information (PAIA) Forms
Forms relating to the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)
- Form 01: Request for a Guide from the Regulator [Regulation 2]
- Form 01: Request for a Copy of the Guide from an Information Officer [Regulations 3]
- Form 02: Request for Access to Record [Regulation 7]
- Form 03: Outcome of request and of fees payable [Regulation 8]
- Form 04: Internal Appeal Form [Regulation 9]
- Form 05: Complaint Form [Regulation 10]
- Form 13: PAIA Request for Compliance Assessment Form [Regulation 14(1)]
