Complaint Procedure & Contact Details
Rules of procedure relating to the manner in which a complaint must be submitted and handled by the Information Regulator (includes Form 20- Request for an Internal Review), 13 Oct 2021.
The Information Regulator (South Africa)
The Information Regulator of South Africa is based at: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
P.O Box 31533, Braamfontein, Johannesburg, 2017
General enquiries: enquiries@inforegulator.org.za.
Complaints (complete POPIA/PAIA form 5):
PAIAComplaints@inforegulator.org.za – should your PAIA request be denied or there is no response from a public or private bodies for access to records you may use this email address to lodge a complaint.
POPIAComplaints@inforegulator.org.za – should you feel that your personal information has been violated, you may use this e-mail address to lodge a complaint.
Manual registration of Information Officers: Registration.IO@inforegulator.org.za
Compliance: POPIACompliance@inforegulator.org.za or PAIACompliance@inforegulator.org.za
Complaint Forms
Protection of personal information (POPIA) Forms
Forms relating to the Protection of personal information Act, 2013 (Act no. 4 of 2013)
- Form 20: Request for an Internal Review, as in the rules of Procedure relating to the manner in which a complaint must be submitted and handled by the Information Regulator, 15 Oct 2021
- Form 5: Complaint regarding interference with the protection of personal information/complaint regarding determination of an adjudicator in terms of Section 74, 21 July 2021
Regulations relating to the Protection of personal information, 2018 [Regulation 7] - Application form for authorisation to process Special Personal Information, 28 Jun 2021
- Application form for authorisation to process Personal Information of Children, 28 Jun 2021
- Exemption Application Form submitted in terms of section 37(1), 21 Jun 2021
- Application form for Registration of Information Officers, 01 Apr 2021
- Application Form for Prior Authorisation, 11 Mar 2021: Responsible parties may submit their applications for prior authorisation by completing the form.
Promotion of Access to Information (PAIA) Forms
Forms relating to the Promotion of Access to Information Act, 2000 (Act No. 2 of 2000)
- Form 01: Request for a Guide from the Regulator [Regulation 2]
- Form 01: Request for a Copy of the Guide from an Information Officer [Regulations 3]
- Form 02: Request for Access to Record [Regulation 7]
- Form 04: Internal Appeal Form [Regulation 9]
- Form 05: Complaint Form [Regulation 10]
- Form 13: PAIA Request for Compliance Assessment Form [Regulation 14(1)]
- PAIA Manual Template for a Public Body
- PAIA Manual Template for a Private Body
